The Retail Department of Northern Star Energy Corporation held the 2019 first quarter zone meeting of its LUISA or Northwest Luzon territory on March 15 at MelSol Hotel, Vigan City, Ilocos Sur.
Retailer partners operating most of Northern Star’s 25 Caltex stations in La Union, Ilocos Norte, Ilocos Sur, Abra and Baguio discussed first quarter 2019 business performance, challenges and opportunities. The meeting was also attended by Northern Star CFO Lino Victorioso, Jr., HR Manager Rachelle Ann Kho, Admin Manager Fanny Reyes and Chevron Philippines Inc. (CPI) Business Consultant Redd Gamboa.
The agenda included sales updates, compliance with CPI Customer First standards, the results of the 2018 Retailer Partner Satisfaction Survey and the new Northern Star Restroom Program. The presentors were Mike Mortel, LUISA Area Assistant Manager; Jomel Pendijito, Retail Standards Officer; Kayselle Gomez, Strategic Marketing Officer; and Mike Ortega, Customer Experience, Strategic Marketing and Communications Manager.
A highlight of the meeting was an update on the Polaris Awards, an annual recognition of the performance of Retailer Partners. The 2019 Polaris Awards Ceremony will be held at the Marriot Clark on May 3, 2019.